trail.safe
Sign in

Legal

Terms of service.

What you can expect from Trail-Safe, what we expect from you, and how paying, cancelling and refunds work.

Last updated · October 17, 2026

In short

The essentials

  • Paid plans renew automatically, every month or every year, until you turn off auto-renew.
  • You can turn off auto-renew at any time on the billing page. You keep your plan until the end of the period you paid for.
  • A paid plan starts as soon as you have paid. You ask for that at checkout, and your 14-day right of withdrawal ends with it.
  • SOS is free on every plan and is never switched off because of a payment.
  • Trail-Safe is not an emergency service. The disclaimer is part of these terms.

1. Who we are

Trail-Safe (the “Service”) is provided by 2552 BV, a company based in the Netherlands (“we”, “us”). You can reach us at legal@paceguard.io, or through the support form.

These terms are an agreement between you and 2552 BV. By creating an account or using the Service you accept them. If you do not accept them, do not use the Service.

2. The Service

Trail-Safe lets you record and share your location from a watch or phone, see the people in your family or trip on a map, and alert them with SOS. Which features you have depends on your plan; the plans page lists them.

Important

Trail-Safe is not an emergency service

Trail-Safe depends on GPS, battery, mobile coverage and third-party services, any of which can fail. It does not replace calling your local emergency number. The disclaimer explains the limits and is part of these terms.

We work to keep the Service available, but we do not promise that it will be uninterrupted or free of errors. We may change, add or remove features. If a change materially reduces a paid plan during a period you have already paid for, you may cancel and ask for a refund of the unused part of that period.

3. Your account

  • You must be at least 13 years old to create an account, and at least 18 — or have the permission of a parent or guardian — to buy a paid plan. A parent or guardian may set up the Service for a child and is responsible for the child’s use of it.
  • Keep your sign-in details to yourself. You are responsible for what happens under your account.
  • Give us a working e-mail address: it is where we send the confirmation of your purchase and notices about your subscription.
  • You can delete your account at any time; see delete your account.

4. Acceptable use

You agree not to:

  • track or locate anyone without their knowledge and consent, or the consent of their parent or guardian;
  • raise a false SOS on purpose, or use the Service to harass, threaten or stalk anyone;
  • break into, overload, scrape or reverse-engineer the Service, or get around its plan limits;
  • resell the Service or share one account between unrelated people, unless we have agreed to it in writing;
  • use the Service in a way that breaks the law.

We may suspend or close an account that breaks these rules. Where the breach is serious we may do so without notice.

5. Plans and prices

The Free plan costs nothing. Paid plans, and what each includes, are listed on the plans page. Prices on this website are in euros and include VAT.

This section and the next three apply to subscriptions bought on this website. A subscription bought through Google Play or the Apple App Store is sold and billed by that store: its terms and its refund rules apply, and you manage or cancel it in your store account.

6. Payment and renewal

Payments on this website are handled by our payment provider, Mollie B.V. You pay the first period in advance, with one of the payment methods shown at checkout, such as iDEAL or a card. That payment also authorises us to collect the following periods, by SEPA direct debit or from your card.

A subscription runs for one month or one year, as you choose, and renews automatically for the same period at the price then in effect, until you turn off auto-renew.

If a renewal payment fails we will try again. If it keeps failing, your paid features stop until the payment succeeds; your account, your data and SOS remain.

If we change the price of your plan, we will tell you by e-mail at least 30 days before the new price applies to you. You can turn off auto-renew before then and will not be charged the new price.

7. Cancelling and changing your plan

You can turn off auto-renew at any time on the billing page. Your plan stays active until the end of the period you have paid for, and you are not charged again. There is no notice period and no cancellation fee.

You can change plan at any time. Moving to a more expensive plan takes effect straight away: you pay the new price less the unused value of your current period. Moving to a cheaper plan, or to a different billing period, takes effect at the end of the period you have paid for.

Deleting your account also stops your subscription.

8. Right of withdrawal and refunds

If you are a consumer, the law gives you 14 days to withdraw from a purchase made online. A paid plan, however, starts the moment your payment succeeds: that is what you ask for when you buy it.

At checkout you therefore ask us to start your plan straight away, and you agree that your right of withdrawal ends once the plan has started. You cannot buy a plan on this website without confirming this, and we confirm it to you by e-mail.

This means that a payment for a plan that has started is not refunded, and neither is a renewal payment for a period that has already started, unless the law requires it or section 2 applies. You can always turn off auto-renew; see section 7.

Something wrong with a payment — charged twice, or a payment you did not mean to make? Tell us through the support form or by e-mail to support@paceguard.io, say which account it concerns, and we will look at it with you.

Your statutory rights are not affected. Nothing in these terms limits rights you have as a consumer under the law of the country you live in.

9. Your data and content

Your locations, routes, names and anything else you put into the Service remain yours. You give us permission to store and process them only as needed to run the Service for you and the people you choose to share with. The privacy policy explains what we collect and how long we keep it.

10. Liability

The limits in the disclaimer apply. In addition, to the extent the law allows, our total liability to you for any claim connected with the Service is limited to the amount you paid us for the Service in the 12 months before the claim arose.

Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, such as liability for intent or gross negligence, or your statutory rights as a consumer.

11. Ending the agreement

You can stop using the Service and delete your account at any time. We may end the agreement by giving you at least 30 days’ notice by e-mail; if we do, we refund the unused part of any period you have paid for. We may end it immediately if you seriously breach these terms.

12. Changes to these terms

We may update these terms. The date at the top shows the latest version. If a change is to your disadvantage, we will tell you by e-mail at least 30 days before it takes effect; if you do not agree, you can cancel before that date.

13. Governing law and complaints

These terms are governed by the law of the Netherlands. If you are a consumer living in another country of the European Union, you also keep the protection of the mandatory consumer law of that country, and you may bring a claim before the courts there.

If something is wrong, tell us first: write to legal@paceguard.io or use the support form. We answer within 14 days and will try to settle it with you.

14. Contact

2552 BV
The Netherlands
legal@paceguard.io