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Need a hand, want to leave, or just want to see exactly what we have on you? Everything you can ask of us lives on this page.

Last updated · May 20, 2026

What we actually store about you

No marketing pitch — this is the full inventory of everything Trail-Safe puts in its database when you use the watch app and the dashboard. If it isn't on this list, we don't have it.

Identity

Google account

  • Google subject ID (the stable sub)
  • E-mail address
  • Display name (first + last)

From Google Sign-In so we know which account a fix belongs to.

Trails

Location fixes

  • Latitude, longitude, altitude, accuracy
  • Timestamp (UTC)
  • Optional heart rate (bpm)
  • Session ID grouping fixes into one trail

So we can draw your route on the map.

Device

Watch metadata

  • Device model (e.g. Pixel Watch 2)
  • Random device + session identifiers
  • Heartbeat "ping" frames (no coordinates)

So the dashboard knows whether your watch is currently online.

SOS

SOS signals

  • SOS flag
  • Last known position at the moment SOS was raised

So your contacts can see where you triggered SOS from.

Billing

Subscription state

  • Google Play purchase token (server-side only)
  • Current entitlement (plan, expiry)
  • Real-Time Developer Notification events from Play

So premium features unlock for the right account. We never see your card number — Google handles payment.

Ops

Operational logs

  • Request counts, error traces, latency
  • Source IP (rotated after 30 days)

So we can keep the service up and fix bugs.

Not stored: contacts, photos, microphone audio, on-watch activity outside Trail-Safe, anything while the app is closed, or any data sold to a third party. Ever.

What is encrypted, and where

Where the data livesProtection
On your watch — auth tokens, queued fixes waiting to syncAndroid EncryptedSharedPreferences using AES-256-GCM, backed by the device's hardware-backed keystore.
In transit — watch ⇄ backend ⇄ dashboardTLS 1.2+ with modern ciphers. HTTP is redirected to HTTPS at the edge.
Session JWT in your browserStored in localStorage for this origin only. Signed (HS256) on the server, ~24h TTL.
Database — fixes, sessions, identities, billingPostgreSQL inside the EEA, with disk-level encryption at rest provided by the hosting provider. Daily encrypted off-site backups.
Google Play purchase tokensStored server-side only; never exposed to the dashboard or watch UI.
Map tiles via MapboxMapbox sees the bounding box you're viewing — never your identity, your account, or your full route.

Delete my account

You can close your account at any time. We don't put it behind a survey, a phone call, or a retention offer.

Self-serve

Delete it yourself

The fastest way is to do it yourself, on the account deletion page. Sign in, confirm twice, and it's done: your watches sign out and you leave every family straight away, and your account — every fix, trail, SOS event, device record and subscription reference — is erased within 30 days. You can cancel from that same page any time before the deadline.

Delete my account →
Prefer email?

Or ask us to delete it for you

If you've lost access to the account and can't sign in, drop us a line and we'll wipe, within 30 days:

  • Your Google identity (sub, e-mail, name)
  • Every location fix and heart-rate sample, across every device
  • Every session, SOS event and device record
  • Subscription history and Play purchase tokens (anonymized for legal/tax retention where required)
  • Operational logs referencing your account
Email a deletion request

We confirm by reply within 30 days, as required by the GDPR.

Want to clean up first, without deleting the account?

From the dashboard you can already:

  • Delete individual location fixes
  • Delete an entire session (trail)
  • Wipe a device's entire history
  • Export your data as JSON or GPX before deleting it

Get support

Trail-Safe is a small operation — there's no chatbot, no ticket queue, just a human reading your message. We answer within two working days.

Your message goes directly to the Trail-Safe team. You can also email support@paceguard.io.

Other ways to reach us

For more on the legal basis and retention rules, see the privacy policy.